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Frequently
Asked Questions
Table
of Contents
How
to send TT payment bank transfer to us ?
How
can I get the accurate version of PAL / NTSC, 110Volt / 220Volt DC Adapters?
For
the problem of PAL/NTSC version, 110volt/220volt adapters, we will ship PAL
version with 220v adapters if you are from European countries, Australia and
Singapore. We will ship NTSC version with 110v adapters if you are from USA,
Canada, Japan, South Korea and Taiwan. We will send accurate PAL/NTSC, 110v/220v
adapters for you if you are not inside above countries.
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How
do I record/view an image from a camera?
In
order to view or record a spy /cctv camera image you need a monitor. This can be
a CCTV?monitor or your TV. If you are using a monitor just plug the video
wire from the camera in the video input?of the monitor. You will have a
picture automatically. If you are using a TV set?or VCR?you will need to
tell the TV/VCR which input to use. Plug the camera into Video In?on the
TV/VCR and use the Video selector switch to choose the correct input. (This is
Usually found in the menu commands) Check
the manufactures instructions if you need to.) If the VCR is connected to The TV
using a Cable TV type wire, plug the camera into the VCR and use the VCR
controls to set the input. (The input on many VCRS is L1 or L2) If you are using
a computer monitor follow the instructions that came with your video card. Most
hidden cameras are NTSC video output.
Operation Instruction for wireless camera system:
1. Twist the receiver antenna into the receiver;
2. Connect the receiver to the monitor with AV cable;
3. Plug the DC 9V 500MA adaptor into the power jack of the receiver;
4. Insert the 9V battery or DC 8V 200MA adaptor into the power jack of the
camera;
5. Adjust the frequency controller on the receiver to the required position;
6. Adjust the lens of the camera to the best position. Mount the camera with
screw.
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How
long will the wireless camera operate on the 9volt battery?
NO
ONE can accurately answer this question without verifying exactly what model and
brand of 9 Volt you purchased. We use standard alkaline RAYOVAC brand and we got
8 hours. Use a good Lithium and get 40 hours.
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How
does wireless work?
Wireless
cameras incorporate a transmitter and a receiver. The camera and the
transmitter, at one end, and the receiver at the other. There are no wires
connected between the transmitter and receiver.
The
camera and the transmitter need power. This is a supplied transformer or battery
pack (Battery packs are not always included) Plug the camera/transmitter into
power. The receiver also needs power. This is usually a supplied transformer.
The video output on the receiver is the same as the output on a camera it needs
to be plugged into a recording source. Remember Wireless is advertised as L.O.S.
(Line of sight) The actual distance (transmit through walls) you will get varies
depending on the conditions and the placement of the units.
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How
does my payment get made/is it secure?
We
accept MasterCard, Visa, Discover, and American Express through Paypal.com.
Paypal is used industry-standard, secure SSL encryption to accept your credit
card orders. My paypal account is: bidping@yahoo.com
. If you never used Paypal to send money before, it is recommended for you to
apply for it. Paypal will be easiest way to do online payment. Instantly and
Securely.
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How
can I ship to a different address?
When
placing your order and do your payment through paypal, it is easy. Leave me your
latest and accurate shipping name and address in Paypal's shipping address
section. Paypal's record will be the final. If you pay by money order or cashier
check, please fill the accurate shipping information.
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What
happens after I placed an order and paid?
- After
you paid by paypal, we will send a confirmation email to you. If paid by
money order or cashier check, please send it with a PRINTED note of
your shipping name and address, with your email address, and the item's
details. It will be easier for us to follow up.
- Most
orders will ship within 1 to 2 business days. Never Delayed. If some orders
may be shipped after 48 hours, we will contact you for arrangement.
- Shipping
and Handling Fee will be FREE if shipped by Registered Airmail (Preferred
Shippng Method). It takes about
8-16
business days from Hong Kong to all countries over the world. There is a
tracking code for Registered Airmail, but it can't be tracked online, so
please don't try to ask me for tracking code. If you can't get the shipment on
time, we will track for you through Local Post Office. 95% of buyers will get
the shipment without any delay, for left 5% of shipments will return back,
because of wrong address, wrong name, or undelivered.
Shipment
by EMS speedpost need EXTRA US$30.00 (Fixed Amount), it will take about 3-5
business days for shipment arrival. There will be a online tracking code
available for you. Sorry, No UPS / Fedex Shipment.
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How
do I get tech help?
If
you have not found an answer to your question here please E-Mail us at bidping@yahoo.com.
Please put the words TECH HELP in the subject line and it will be automatically
forwarded to our tech department. Please include your e-mail address and the
product info. If paid by Paypal, please include your paypal account, too. It
will be easier for us to follow up.
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What
should I do, if the item is "broken" or "out of order"?
All items are test before ship out. 98% can be used good. only 2% maybe shipping cause!!
Rmemeber that Return the full kits of item (with PRINTED item # / model #, shipping name, address
and your email address, write down the problem of item you face and what you want to do?)
If pay me payment by paypal. please write down the transaction no. shipping address and name which provided in paypal.
Some buyers don't do above mentioned step. If not, your case can not be followed up. Please remember remember!!!!!!
Thanks for pay more attention!!!!!
If you found that the item received is "broken" during the shipment OR it can't work.or wrong item.
Please make sure that the item is hooked up accurately.
If still can't work, that is fine. We will REPLACE for you FREE.
Return the full kits of item (with PRINTED item # / model #, shipping name, address
and your email address, write down the problem of item you face) back to:
UBIDBID LIMITED
Room 2, 13/F.,
Block. B, Hi-Tech Industrial Centre,
491-501 Castle Peak Road,
Tsuen Wan, N.T., Hong Kong
(Address Confirmed.)
Importance. you need give me e-mail address (if you use handwriting. write better please.
I am not good at people's handwriting)
Thanks for your attention. Without your e-mail address. I can not contact you right now.
and detail to communicate with you if need.
After we received your returned item, we will INFORM you at once,
and ship the replacement for you FREE within 2 days by Registered Airmail.
It takes about 7-10 business days for shipment arrival.
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UBIDBID Limited -----TT payment (bank transfer)
For T/T payment ( NAME: UBIDBID LIMITED )
You can pay by T/T (wire transfer) through bank, the following is our bank account details.
After T/T, please FAX the bank draft (with shipping info) to our FAX machine at: +852 26100273.
Bank Account No.: 274 272087 883 (USD)
Name of the a/c: UBIDBID LIMITED
Bank Name: HANG SENG BANK (Hong Kong)
Bank SWIFT Code : HASE HKHH
Bank Code: 024
Bank Address:
The bank is located in
50 Shek Yam Road Sheung
Kwai Chung New Territories
Hong Kong
Company office address:
UBIDBID LIMITED
Room 2, 13/F.,
Block. B, Hi-Tech Industrial Centre,
491-501 Castle Peak Road,
Tsuen Wan, N.T., Hong Kong
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If
the above FAQ's can't help you, please
email to us for more help.
Email:
bidping@yahoo.com
Terry
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